Enthusiasm and contempt are both self-fulfilling…

    April 9, 2015

    From Seth Godin this morning…

    Someone who shows up with enthusiasm made a decision before she even encountered what was going on. The same thing is true for the guy who scowls with contempt before the customer opens his mouth.

    It’s a choice.

    This choice is contagious.

    This choice changes what will happen next.

    This choice is at the heart of what it takes to be successful at making change or performing a service.

    More than you imagine, we get what we expect.

    Posted by dayle at 10:38 am
    Filed in: Café News

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